General Policy
Products can be exchanged or returned to our warehouse within 14 days from the date of delivery. To qualify, the product must be unused, all tags intact, and packaging in its original condition with the invoice attached. Products purchased on sale are NOT eligible for exchange.
Due to potential variations in color from photographic lighting or monitor settings, products are not eligible for exchange for these reasons. Any additional fabric or patches included with the product are mentioned in the product description on the website. Any excess fabric or embellishments used during photoshoots will not be provided unless specified in the description.
Orders
Full-priced items can be exchanged for a different size (if available) by sending the product back to our warehouse via a local courier service within 14 days from the delivery date. The return courier charge will not be covered by Cutts & Cuffs.
Exchange for another item is applicable for full-priced products only, by sending the product back to our warehouse via a local courier service within 14 days from the delivery date. Any additional costs and courier charges must be paid by the customer.
- We do not offer any courier service compensation unless specifically requested by our representative.
- Customers are requested to follow the washing instructions strictly. For unstitched articles, we recommend soaking and drying the fabric before sewing to account for any shrinkage.
- The current exchange rate will be applied to refunds for returned or exchanged items.
- If a returned item goes on sale, compensation will be based on the current discounted price rather than the original purchase price.
- Once your returned product is assessed, you will be offered an exchange or store credit (e-currency applicable online only), subject to availability.
Refund Policy
We have a No Refund Policy. However, refunds may be granted in exceptional cases where the product is out of stock or defective. Refunds will be credited back to your original payment method within approximately two weeks. Depending on your bank, it may take up to two billing cycles for the credit to appear on your statement. All shipping and handling costs are non-refundable.
Claims for refunds will not be entertained if the customer refuses to accept the parcel at delivery. Instead, store credit (usable on the website only) will be issued once the refused parcel is received back at our warehouse.
For out-of-stock articles, a partial refund (for paid orders) will be credited back to your account (if requested) after the remaining order is shipped. If the entire paid order is canceled, the refund will be processed within approximately two weeks.
The current exchange rate will be applied to refunds for returned/exchanged items.
Late or missing refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@cuttsandcuffs.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cuttsandcuffs.com and send your item to House No. 20, Street 29, F-8/1, Islamabad, 44000, Pakistan.
Authenticity
Cutts & Cuffs is not responsible for items purchased from unauthorized sellers or individuals. We request our customers to place orders only through our official website www.cuttsandcuffs.com or from our official outlets to ensure the authenticity and correct pricing of our products. We strongly discourage purchasing items from unauthorized resellers, individuals, Facebook, or Instagram pages.
Need help?
For any further assistance, please contact our customer service team at support@cuttsandcuffs.com for questions related to refunds and returns.